Refund policy

Last updated: September 23, 2026

For Little Saints, a trade name of J&S Ltd., accepts returns of physical products within 30 days of delivery. This policy explains which items can be returned, how to start a return, who pays for return shipping, and when your refund is issued.

Return window

You have 30 calendar days from the date your order is delivered to request a return. Requests made after 30 days aren't eligible for a full refund.

Eligible items

To qualify for a return, an item must be:

Unused and in the same condition you received it
In its original packaging
Accompanied by your order number or other proof of purchase

Non-returnable items

The following items can't be returned or refunded:

Digital downloads, such as printable coloring pages
Gift cards
Sale items bought at a reduced price. Automatic multi-item savings (Buy 2, save 5% and Buy 3+, save 10%) do not make an item a sale item.
Imperfect Books, which are sold as-is and are final sale

How to start a return

Email hello@forlittlesaints.com with your order number, the item(s) you'd like to return, and the reason.
We'll reply within 2 business days with your return approval and the address to mail your return to.
Pack the item securely in its original packaging and ship it to the address we provide.

Please don't send items back without contacting us first, and don't send returns to the printer or manufacturer. Returns are accepted by mail only.

Return shipping costs

You're responsible for the cost of shipping your return to us, and original shipping charges are non-refundable. If your item arrived damaged or defective, or we sent the wrong item, we'll cover the return shipping. For more valuable returns, we recommend a trackable shipping service or shipping insurance, because we can't guarantee we'll receive your returned item.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you received the wrong item, email hello@forlittlesaints.com within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement of the same item at no cost. If the item is out of stock, we'll issue a full refund.

Exchanges

We only exchange items that arrive damaged or defective, and we replace them with the same item. If you'd like a different item, return the original for a refund and place a new order.

Partial refunds

We may give a partial refund for:

Books with obvious signs of use
Items that aren't in their original condition, or that are damaged or missing parts for reasons not due to our error

Refunds

We inspect returns within 3 business days of receiving them and email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post the credit.

Late or missing refunds

If you haven't received your refund, check your bank account again, then contact your credit card company and your bank, since posting a refund can take time. If you've done this and still don't have your refund, email us at hello@forlittlesaints.com.

Order cancellations

You can cancel an order for a full refund any time before it ships. Email hello@forlittlesaints.com as soon as possible with your order number.

Pre-orders

Pre-ordered books are charged at checkout and ship on the date shown on the product page. You can cancel a pre-order for a full refund any time before it ships, and the 30-day return window starts the day your pre-order is delivered.